Returns & Exchanges
At Timex, we stand behind the quality of our timepieces and offer a 30-day return window for items in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your shopping experience is timeless.
Initiate Your Return
Visit our online Return Portal and enter your order number and zip code to select the items you wish to send back.
Package Your Timepiece
Carefully place the watch in its original presentation box with all manuals and tags attached to ensure it is protected during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping box.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing